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Customer Service for Hospitality

NCFE Level 2 Certificate

Overview

In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.

What you will learn

This free course is split into manageable units:

Principles of Customer Service in the Hospitality Sector
Understand Effective Teamwork in the Hospitality Sector
Understand Legislation and Guidance Relevant to the Hospitality Sector
Understand Professional Personal Standards in the Hospitality Sector

Benefits

Gain a nationally recognised qualification
Improve your skills to help create a long-standing career pathway in your chosen industry
Courses are delivered as distance learning, allowing you to choose when and where to study
Personal tutors are assigned to ensure you have the support needed to succeed

Eligibility

Fully funded subject to meeting the eligibility criteria:

Been in the UK or EU for three years for purposes other than study
19+ at the start of the academic year (19-23-year-olds must have Level 2 prior attainment)
Not on an apprenticeship
Not completed any part of the course before

Course Delivery

Delivered by Learning Curve Group (LCG) – national training and education specialists.

Online
Paper based learning is considered under special circumstances

Course Duration

The government-funded course will take an average of 6 weeks but depends on the learning provider and learner’s ability.

Awarding Body

NCFE CACHE or TQUK depending on location. Awarding organisations nationally recognised by the qualification regulators for each country of the United Kingdom.