Customer Service for Hospitality

NCFE Level 2 Certificate

Overview

In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.

What you will learn

This free course is split into manageable units:

  • Principles of Customer Service in the Hospitality Sector
  • Understand Effective Teamwork in the Hospitality Sector
  • Understand Legislation and Guidance Relevant to the Hospitality Sector
  • Understand Professional Personal Standards in the Hospitality Sector

Benefits

  • Gain a nationally recognised qualification
  • Improve your skills to help create a long-standing career pathway in your chosen industry
  • Courses are delivered as distance learning, allowing you to choose when and where to study
  • Personal tutors are assigned to ensure you have the support needed to succeed

Fully funded subject to meeting the eligibility criteria:

  • Living in England
  • Have lived in the UK/EU/EEA for at least 3 years*
  • 19+ at the start of the academic year (19-23-year-olds must have Level 2 prior attainment)
  • Not on an apprenticeship
  • Not completed any part of the course before

*EEA nationals will need to have obtained either pre settlement or settled status and provide evidence of this.

Delivered by Learning Curve Group (LCG) – national training and education specialists.

  • Online
  • Paper based learning is considered under special circumstances

The government-funded course will take an average of 6 weeks but depends on the learning provider and learner’s ability.

NCFE CACHE or TQUK depending on location. Awarding organisations nationally recognised by the qualification regulators for each country of the United Kingdom.

Fully funded via the UK Government in the form of the Education & Skills Funding Agency (ESFA).

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Delivered by Learning Curve Group - National Training and Education Specialists

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