Customer Service for Health & Social Care Settings

NCFE CACHE Level 2 Certificate

Customer-Service-for-Health-and-Social-Care-Settings​

Overview

This free course enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment.

Cost

FREE – Your training course & qualification will be fully funded by the:

Awarding Body

What you will learn

This free course is split into 4 manageable units:

  1. Preparing to Deliver Customer Service in Health and Social Care Settings
  2. Effective Communication for Health and Social Care
  3. Understand the Specific Needs of Customers and Patients Accessing Health and Social Care Services
  4. Team Work in Health and Social Care Settings

Benefits

  • Achieve a nationally recognised Level 2 qualification
  • Improve patient, family and customer experience
  • Further your personal and professional development
  • Gain positive working relationships
  • Improve your skills in service delivery
  • Increase service standards
  • Learn at a time that suits you without the need to attend college

Course delivery

Study online via distance learning means that you can choose when and where you want to study.

Course duration

6 to 8 weeks.

Eligibility

  • Learners must be aged 19 or over as of the 31/8/2019
  • Learners must be living in England and have lived in the EU for the last 3 years
  • Learners cannot be on another government funded course of apprenticeship

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