Team Leading

This qualification is designed to provide learners with the knowledge and understanding required to successfully lead a team.

This will focus on the study of leading a team in a business environment.

Overview of Team Leading

Qualification objectives

The objectives of this qualification are to help learners to:

Develop their knowledge of the principles of team leading
Develop their understanding of business
Develop the knowledge needed to support communication with a range of stakeholders at different levels

Essential skills

Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees.

Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored.

Employment opportunities

This qualification could assist you in gaining the following employment opportunities and potential salaries:

Customer Service Manager – up to £25,000
Retail Manager – up to £35,000

Course units

To be awarded this qualification, learners are required to successfully complete three mandatory units and five optional units.

Mandatory units

01: Principles of team leading

This unit provides learners with an understanding of leadership styles in organisations. Learners will develop knowledge of team dynamics and the techniques used to manage the work of teams.

Learners will also gain an appreciation of the impact of change management and how a motivated
team affects an organisation.

02: Understand business

This unit equips learners with an understanding of organisational structures and the business environment. Learners will also gain knowledge of business reporting within an organisation.

03: Work-related information

This unit equips learners with an understanding of the principles and techniques of work-related communication both verbally and in writing.

Learners will also develop the knowledge of a range of documents required for different types of meetings in a business environment.

Optional units

04: Performance and conflict

This unit enables learners to develop knowledge of team performance management through benchmarking.

Learners will develop knowledge of managing individual underperformance and conflict in the workplace.

05: Understand customers

This unit provides learners with an understanding of the different types of customers.

Learners will understand the relationship between good customer service and customer loyalty and how this affects the organisation in terms of reputation and image.

06: Customer service problems

This unit equips learners with an understanding of customer service delivery and the relationship between customer service and brand.

Learners will be able to identify the techniques used to resolve customer service problems.

07: Equality and diversity in the workplace

This unit develops learners’ understanding of standards and expectations for equality and diversity in the workplace.

Learners will be able to identify the potential consequences for failing to comply with relevant legislation.

08: Working relationships with colleagues

This unit provides learners with an understanding of the principles of effective team working.

Learners will be able to identify what is required to develop working relationships with other teams and departments.

09: Health and safety procedures

This unit aims to provide learners with an understanding of individual health and safety responsibilities and laws affecting the workplace.

10: Develop and deliver a presentation

This unit equips learners with the principles underpinning the development and delivery of presentations.

Learners will describe the advantages and limitations of various forms of media. Learners will also describe factors affecting contingency plans and different methods of evaluating presentations.

11: Introduction to coaching

This unit aims to provide learners with an introduction to coaching.

Learners will explore the concept of coaching and how it can be used within the workplace to improve performance.

12: Introduction to mentoring

This unit aims to provide learners with an understanding of effective mentoring.

Learners will explore the role and benefits of mentoring and the use of tools and skills to support the mentoring process.

13: Understand personal development

This unit aims to give learners an understanding of the role of a team leader and how to plan for personal development.