Customer Service in Hospitality

NCFE CACHE Level 2 Certificate

Customer Service in Hospitality

In the hospitality sector, staff are often the forefront of the business and first impressions are vital.

It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.

Cost

FREE – Your training course & qualification will be fully funded by the:

Awarding Body

What you will learn

This free course is split into 4 manageable units:

  1. Principles of Customer Service in the Hospitality Sector
  2. Understand Effective Teamwork in the Hospitality Sector
  3. Understand Legislation and Guidance Relevant to the Hospitality Sector
  4. Understand Professional Personal Standards in the Hospitality Sector

Benefits

  • Achieve a nationally recognised Level 2 qualification
  • Evidence your competency to employers
  • Further your personal and professional development
  • Know about food allergy and intolerance requirements
  • Learn at a time that suits you without the need to attend college

Course delivery

Study online via distance learning means that you can choose when and where you want to study.

Course duration

6 to 8 weeks.

Eligibility

  • Learners must be aged 19 or over as of the 31/8/2019
  • Learners must be living in England and have lived in the EU for the last 3 years
  • Learners cannot be on another government funded course of apprenticeship

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